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Privacy Policy

Our commitment to you

20 Seventh Letter (we, us or our) is completely committed to protecting and respecting the privacy of every individual whose personal information we handle (you or your). This privacy policy, together with our terms & conditions and any other documents referred to in this privacy policy, sets out the basis on which any personal information we collect from you, or that you provide to us, will be collected, stored and used by us. 

Please read this privacy policy carefully, as it contains some important information.  If you have any questions, please drop us an email here.

The legal bit

We are the ‘controller’ of personal information collected through https://www.20seventhletter.com/, mobile applications and platforms, including our social media accounts, (which together all form our site) for the purposes of applicable legislation, including the EU General Data protection Regulation, as amended or supplemented (the data protection laws).  

We have provided detail on how we may collect and process your personal information. 

If you place an order through our site, we will collect your address, contact details, delivery preferences, and information about the products you have ordered, as well as payment information.  We will use the information we collect to make sure your order runs smoothly.  This includes getting in touch with you to confirm the details of your order, arranging for delivery of your order and processing your payment.  Where necessary, this also may involve detecting and preventing fraud or other crimes, and resolving legal claims or disputes involving you or us.  Your personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

If you contact us by telephone, email, post or through our site, we will collect any information about you that you choose to give us.  This is so we can use this information to review, investigate or respond to any comment or question that you may raise.  

We may also automatically collect certain information from you.  This may include your Internet Protocol (IP) address, software configuration, aggregate use information, geographical location data, operating system and use of cookies.  If you would like to find out a bit more about cookies, we have gone into a bit more detail below.

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site. If you create an account or place an order through our site, our legal basis for processing your personal information is that it is necessary for the performance of our terms & conditions which, together with this privacy policy, govern our relationship with you.   

Your consent 

Your consent is important to us. Therefore, we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party.  We will not disclose information about our customers to third parties except where it is part of providing a service to you, or where it is in accordance with this privacy policy.  

Communication & Marketing 

We mentioned that there would be some more detail on how we communicate directly with you.  If you have made a purchase from our site, we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use, or disclose to any third party, your data for such purposes.  If you do not want us to use your data in this way, please email us here.

How we retain your personal information

We will only retain your personal information for as long as is necessary. If you order a product through our site, we will store your personal information and any details about your order for as long as is necessary to comply with applicable legislation, as well as for the period during which you could still bring legal proceedings against us in relation to your order.

Website Statistics 

We may record statistics about the number of visitors to our site or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Other websites

Our site may, from time to time, contain links to and from the websites of third parties.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your rights

You may have certain rights in relation to the personal information we collect about you, such as the right to request access to your personal information or to request that such personal information is erased or rectified if inaccurate.  You may also have the right to object to the processing of your personal information, or to obtain a copy of the personal information that we hold.  Please submit any such request here.  You also have the right to complain if you are not happy with how your personal information is used.  Please see the Information Commission’s Office website for more information: www.ico.org.uk

Updates to our privacy policy

We will review our privacy policy from time to time to make sure that it remains appropriate to any changes in law.  If these changes are significant, we will let you know directly.