Our commitment to you
The legal bit
We are the ‘controller’ of personal information collected through https://www.20seventhletter.com/, mobile applications and platforms, including our social media accounts, (which together all form our site) for the purposes of applicable legislation, including the EU General Data protection Regulation, as amended or supplemented (the data protection laws).
We have provided detail on how we may collect and process your personal information.
If you place an order through our site, we will collect your address, contact details, delivery preferences, and information about the products you have ordered, as well as payment information. We will use the information we collect to make sure your order runs smoothly. This includes getting in touch with you to confirm the details of your order, arranging for delivery of your order and processing your payment. Where necessary, this also may involve detecting and preventing fraud or other crimes, and resolving legal claims or disputes involving you or us. Your personal information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.
If you contact us by telephone, email, post or through our site, we will collect any information about you that you choose to give us. This is so we can use this information to review, investigate or respond to any comment or question that you may raise.
Communication & Marketing
We mentioned that there would be some more detail on how we communicate directly with you. If you have made a purchase from our site, we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You have the right to ask us not to process your personal information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use, or disclose to any third party, your data for such purposes. If you do not want us to use your data in this way, please email us here.
How we retain your personal information
We will only retain your personal information for as long as is necessary. If you order a product through our site, we will store your personal information and any details about your order for as long as is necessary to comply with applicable legislation, as well as for the period during which you could still bring legal proceedings against us in relation to your order.
We may record statistics about the number of visitors to our site or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.
Our site may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
You may have certain rights in relation to the personal information we collect about you, such as the right to request access to your personal information or to request that such personal information is erased or rectified if inaccurate. You may also have the right to object to the processing of your personal information, or to obtain a copy of the personal information that we hold. Please submit any such request here. You also have the right to complain if you are not happy with how your personal information is used. Please see the Information Commission’s Office website for more information: www.ico.org.uk